Question 1

What is Wazapin?

Accepted Answer

Wazapin is a shared workspace for customer work on WhatsApp. It keeps the conversation, owner, customer context, and next action together from the first message to resolution.

Question 2

How is Wazapin different from a chatbot?

Accepted Answer

Scripted chatbots stop when a request leaves the menu. Wazapin Copilot summarizes the thread with sources, prepares a reviewable draft, and hands off to a teammate with the full story.

Question 3

Is Wazapin only for WhatsApp?

Accepted Answer

WhatsApp is the primary channel today. Wazapin connects the inbox with customer context, follow-ups, commerce, AI assistance, and operational visibility in one workspace.

Question 4

Can we test AI before going live?

Accepted Answer

Yes. Test replies and actions against real scenarios, review failure cases, and approve the agent before it talks to customers.

Question 5

What happens when a human needs to step in?

Accepted Answer

A teammate can take over from the same conversation. Customer history, previous actions, and the next step stay attached, so nobody starts from zero.

Question 6

Does Wazapin support workflow automation?

Accepted Answer

Yes. Automate follow-ups, routing, campaign triggers, and permitted commerce actions from the same workspace your team uses every day.

Question 7

Is there a free trial?

Accepted Answer

You can start with a free trial to explore inbox, CRM, and AI agent workflows before choosing a paid plan.

Question 8

How does Wazapin handle data security?

Accepted Answer

Wazapin follows industry-standard security practices including access controls, encryption in transit, and audit-friendly operational visibility.

Question 9

Can Wazapin integrate with our existing stack?

Accepted Answer

Yes. Connect Meta WABA, Xendit, Biteship, Google Workspace, webhooks, and more — see the Integrations page for the full list.

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